Delivery and Returns

DELIVERY

UNITED KINGDOM
All UK orders are dispatched via DPD, and we offer a DPD 24-hour tracked delivery service for £4.95 on all standard deliveries within the UK. The DPD delivery time guide is 24 hours from dispatch but is not guaranteed on orders dispatched after 2pm.

Once your order has been dispatched, you will receive a text and/or email confirming your one-hour delivery time slot and have the ability to request a new delivery date if this is not suitable.

EUROPE & THE REPUBLIC OF IRELAND
Postage within Europe and the Republic of Ireland is dispatched with our UPS tracked service. (The delivery charge will be calculated in euros at checkout).

INTERNATIONAL (INCLUDING USA & CANADA)
International Delivery (Including the USA, CANADA & AUSTRALIA) is dispatched with our UPS tracked service. (The delivery charge will be calculated in dollars at checkout).

Please be aware we have removed the VAT amount in our pricing for all customers outside of the UK at the time of purchase. This means that our international customers will not be required to pay any more tax than UK customers.

Customs Charges may now be applied upon delivery, dependent on the value of the items. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

Even if you are charged taxes, it won't have been initially included, so the cost of the product would have been the same as if it was purchased domestically.

If you have any inquiries regarding our delivery process that haven't been addressed here, please don't hesitate to reach out to us. You can contact us via our phone line at +44 (0) 161 989 7633, email us at contact@urnsforangels.com, or through our Contact Us page. Additionally, feel free to engage with us through live chat for immediate assistance.

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RETURNS

We offer a refund or exchange within 14 days of purchase on all un-personalised items, as long as they are in their original packaging and condition. [We have added an extra two weeks onto our returns period for anything purchased in December due to the Christmas holidays.] Please note that shipping costs for orders are non-refundable. Unfortunately, we are unable to accept returns or issue refunds for personalised items, as they are created especially for you. If a personalised item is faulty upon arrival, we would be just as disappointed as you and will rectify any issues immediately.

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HOW DO I RETURN GOODS?

Please let us know that you are returning your order by emailing us at: contact@urnsforangels.com

In your email, kindly provide the following information: your order number, the ordering customer's name (if different from your own), and telephone contact details.

We will then provide details of how to return the product to us. Please do not send items before contacting us as they may need to be sent to a different address.